Ensuring Patient Safety During 911 Calls: Issues Related to Organ Systems

by Ravi Raheja, MD

In this lesson, we discuss what Telephone Triage Nurses should be thinking about when presented with symptoms from callers. As an example, nurses should be thinking about: “What is the most critical issue that could be happening?”, “What is the most common issue that could be happening?”, and “What is the most treatable issue that could be happening?”

Supplemental Reading Material